Shipping and return policy
Manufacturing Lead Time:
Standard sizes (Quick-Ship): 0 Days (ships same day)
All other sizes: 1-4 Days
Custom size (new mold required): 5-10 Days
Shipping Lead Time:
Quantities 1-20 (Small Parcel UPS/USPS/FEDEX)
Standard: 3-5 Business Days
2-Day: 2 Business Days
Overnight: 1 Business Day
* Order cutoff time is 12pm noon, or order will be processed by the next business day.
Quantities 20+ (Freight/LTL):
East Coast: 4-6 Business Days
Midwest: 3-5 Business Days
West Coast: 1-3 Business Days
If a specific delivery date or time is required please let us know in your Order Comments when placing your order.
We offer guaranteed deliver in two ways:
1. Purchase our panel on Amazon via Prime shipping.
2. Purchase a Quick-Ship panel with 2-Day or Overnight shipping. If purchased before 12PM noon it will ship the same day.
Feel free to call us to confirm your guaranteed delivery date if purchased on UP Ceilings.com.
Returns are accepted within 30 days for manufacturing defects, shipping / transit damage, and per our warranty policy. All returns will be inspected and a replacement panel shipped to the desired address. Please contact our customer service team for details, including your order # and other identifying or vital information. Support@UPceilings.com.
Returned and cancelled orders will be subject to a 50% restocking fee due to the nature of custom, made-to-order products.