Question 1

How do you install drywall access panels?

Accepted Answer

Installing GFRG drywall access panels is easy and painless.

1. Mount access panel frame to studs/structure. Phantom panels contain full width embedments to receive screws anywhere, although 1 inch from the edge (in the center of the frame) is recommended. You can use a 7/16 standard drill bit and countersink a standard drywall screw until you hit the wooden embedment.

2. Install surrounding drywall.

3. Tape and fill the joint. All phantom panels come with a tape fin around the outside perimeter to easily fill and tape into the surrounding drywall. Sand and repeat as necessary per finish level required.

4. Paint. Painting will seamlessly blend the panel into the gypsum board.

Question 2

What is the access panel lead time?

Accepted Answer

Manufacturing Lead Time:

Standard sizes (Quick-Ship): 0-1 Days

All other sizes: 1-4 Days*

Custom size (new mold required): 5-10 Days

*For large orders (30+ panels) lead time could be extended. This depends on size and type. Hinged panels have longer lead times than lift & shift. Please contact us for order specific lead time.

Question 3

Do you offer guaranteed delivery of access panels?

Accepted Answer

We offer guaranteed deliver in two ways:

1. Purchase our panel on Amazon via Prime shipping.

2. Purchase a Quick-Ship panel with 2-Day or Overnight shipping. If purchased before 12PM noon it will ship the same day.

Feel free to call us to confirm your guaranteed delivery date if purchased on UP Ceilings.com.

Question 4

How can I save money?

Accepted Answer

1. Phantom Price Promise

We're confident we have the best prices available. If you find an identical product by Wind-Lock, Acudor, Karp, Castle, or others - we'll match the price. Must include shipping, special discounting is not included. Click to learn more about the Phantom Price Promise.

2. Quantity Discounts

We offer generous bulk discounting and dealer pricing. Click to learn more about our Distributor and Affiliate program.

Question 5

Do you offer dealer/distributor discounts?

Accepted Answer

Yes! If you plan on purchasing 10 or more panels we have special pricing available. Please contact us with your quantities (or projected quantities) and we will provide pricing and details: info@upceilings.com

Question 6

I need a size that's not listed

Accepted Answer

Not all of our stocked molds are online, and our inventory grows frequently. Please fill out a quote request form or send us an email: quote@upceilings.com

If we don't have a mold made, we can make one custom for your project. All custom molds subject to a flat mold charge.

Question 7

What is a Paint-Ready finish?

Accepted Answer

Paint-Ready refers to the face of the access door being able to recieve paint/primer without additional filling and sanding required.

Phantom panel door openings come pre-filled and sanded so there are no holes or bumps that need to be fixed in the field. This greatly reduces installation time, the only mudding required is between the panel frame and the surrounding drywall.

Question 8

What are drywall access panels made out of?

Accepted Answer

All Phantom Panels are made out of Glass Fiber Reinforced Gypsum (also known as Fiberglass reinforced gypsum). This gypsum material can be called GFRG, GRG, or FRG, which are all synonymous.

GFRG is a material similar to gypsum, used to make sheetrock / gypsum board. The biggest benefit of GFRG is that it has a high strength/density, is lightweight, and can be easily molded to form complex shapes and sizes.

Drywall access doors are made from GFRG because it is easily installed into the surrounding sheetrock using compound to mud and tape into place.

Question 9

What is gasket sealing?

Accepted Answer

Gasket sealing is applied gasketing (foam/rubber) around the perimeter of the access panel door opening. This 'seals' the plenum space from air & particles passing through.

Question 10

What is GFRG?

Accepted Answer

GFRG stands for Glass-Fiber Reinforced Gypsum. It's also called GRG or FRG. GFRG is a material similar to drywall - gypsum board - but stronger due to the reinforcement of glass fibers. GFRG products are made using molds, which lends itself very well to creating curves, unique shapes, and clean, crisp edges and reveals. It's used often in combination with drywall because it can be taped and sanded just like sheetrock to remove joint lines.

Question 11

What is GFRC?

Accepted Answer

GFRC stands for Glass-Fiber Reinforced Cement. It's also called GRC or FRC. GFRC is a material similar to precast or cement, but reinforced with glass fiber and made using molds. It lends itself well to creating custom shapes and curves, while still maintaining heavy resistance to weather, moisture, and exterior elements like cement.

GFRC is primarily used outdoors, where heavy resistance to abuse is required.

UP's very own acoustical glass wall systems. We provide single/double glass walls, curved walls, glass wings and sliding doors. Custom built to perfectly fit and complement any space. Contact us to discuss implementing a system in your business or home.

NOTICE: Due to COVID-19 our lead times may be slightly longer than normal. For rush orders, please confirm via phone or email. Common sizes still ship same day.

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Discounts up to 40% off are available when purchasing in bulk (10-1,000+). Contact to request a custom quote.

Free Shipping between 15-150 pounds.

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